Who or what is a mystery shopper?
Mystery shopper is someone who works for a company that provides mystery shopping services. One such is for example Helion Reasearch. This person goes into a shop, bar, restaurant or any other place and checks the quality of service provided.
Mystery shopping is done to enable companies to take the quality of their service to a higher level. It can be even used to reward or improve their staff. Mystery shopping can involve visiting real brick and mortar places, such as mentioned above, or… there are also mystery calls, mystery online shopping and various surveys and questionnaires to be filled in online.
Now.. who or what the heck is Helion Research?
Helion is an agency that specializes in customer experience measurement and management. They bring the highest standards to their clients, and above all are 100% fair to the evaluator.
Their mission statement:
“Customer Experience is a strategic differentiator, and should get the attention it deserves.”
This short video gives you a feel what mystery shopping the Helion way is about.
I am sure you want to know how much you can earn. My answer is – depends on the time you are willing to invest :)… nah.. in reality it depends on how many assignments there are available at your territory. Usually you earn between 5 – 64 Euros per assignment. So it’s a neat little extra income when you get at least 5-10 assignments. I prefer to do it as a fun-after-regular-work-job, but I know there are people registered with many agencies who do it full-time. In addition, Helion has a nice referral program, too.
How can You become a mystery shopper?
No special skills or training are needed but you have to be very perceptive, and have an eye on details. It is very important to write down everything you see or hear while doing evaluations. If you have bad memory, take a tape recorder with you, and hide it so no one sees it (in my experience, this is not that bad 🙂 ). Then, when you need to write everything down, all you have to do is go back to the recording.
Almost everyone can be a mystery shopper:
- 18 years or older.
- An eye for detail.
- Able to work with deadlines.
- Good communication skills.
- Good written skills.
- Access to a computer with internet access.
- Contactable by phone.
Not sure you will know what to do? No problem. Helion Research made a special online training program, which will teach you all you need to know to become an evaluator.
The registration process to become a Helion mystery shopper is very easy:
1. First of all you have to go here.
2. There is a large button in the middle of the page:
Become a Helion Evaluator Click Here
3. Click it
4. To make the process easier, you can change the language of the page if needed (bottom right corner).
5. Fill in all the necessary fields.
6. Remember to add your e-mail correctly or you will not be able to activate your account!
After going through registration you will be able to log in. REMEMBER: To see available assignments, in evaluator.helionresearch.com/shopper/available_evaluations you need to fill in your profile to 100% (the bar under you picture) and conduct all the necessary trainings (takes about 1-2 hours, depending on how fast you are).
If you have done all of the necessary things and still do not see any jobs, do not worry, it is probably because there are none available now. Keep checking your e-mail, or the Facebook site (give it a Like), where they post new jobs.
Sooo… what are you waiting for? Click the button below and have some fun doing mystery shopping.